- We'll be glad to work both with companies and private persons..
- We don't sell at retail at this website. If you want to buy a little quantity you can do this at our retail site: http://www.ebay.com/usr/olive-wood-factory
- Before the cooperation we ask our customers to fill in the information list for more detailed information.
- After receiving the order we ask our customers to leave feedback at our website, because your opinion is very important for us.
- We ask our customers to sign the agreement in order to avoid misunderstanding.
- Payment or prepayment for the order is consent to the terms of the order.
- The delivery time is individual for each order what belongs on the order quantity, holidays and other possible reasons.
- All the prices at our website don't include shipping expenses and taxes.
- If the customer is Israeli company or citizen he need to add 17% VAT to the price of the order.
- The customer can choose any method of shipping that we propose at our web site.
- In case the customer wants to cancel the order after we started producing it, we don't return prepayment. The exception is the items that we have in the stock.
- If we return the payment for the order all the expenses for the money transfer are at the buyer.
- The color and the size of the products can be different.
- Before the shipping the buyer can ask for the pictures of the products that he ordered in order to check the quality of the products.
- We are not responsible for delays which are connected with the shipping service, customs, strikes or any disasters.
- We are not responsible for the safety of the order after we shipped out it. Each buyer can insure his order.
- We are not responsible for the export restrictions of the buyer's country.
- All the taxes including customs taxes are on the buyers expenses.
- We don't change the terms of the order after starting it's producing the exception is the order quantity, the buyer can increase it. In such a case the delivery time is also increased.
- The customer can notify us about the defects of the products during 7 days after receiving the order.
- If we receive the claim about the order from the buyer, we can ask him to do the pictures of the items that have defects.
- If we fix any defects at the products we commit to change the defected items.
- The buyer can get the samples before the order, the cost of the samples and shipping are at the buyer expenses.
- We do shipping by: UPS, DHL, EMS and air cargo.
- We do shipping from Israel to worldwide. Excludes: Bahrain, Iraq, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Unired Arab Emirates, Yemen.
- If the customer does the big order we also can develop and produce the packing, labels and stickers. The price for such a work is individual.